MAVREC FAQ's
Answers to common questions about
our touchless elevator systems
MAVREC systems are designed
for real-world reliability —
certified, code-compliant, and
engineered for seamless retrofit
into any elevator system.
We’re trusted by industry
professionals for delivering
touchless technology that just works —
with no cloud,
no complexity,
and
no compromises.
Product & Installation
Q: What is MAVREC?
A: MAVREC is a CSA-certified touchless retrofit system for elevators. It enables gesture and voice activation of your existing buttons — no controller integration or cloud connectivity required.
Q: Do I need to replace my elevator buttons?
A: No. Your existing buttons remain fully functional. MAVREC systems operate in parallel, meaning your elevator works exactly as it does now — but with touchless controls added.
Q: Can it be installed in any elevator?
A: MAVREC is designed to work with nearly all elevator systems. We support installations in both hydraulic and traction elevators, across new and legacy systems.
Q: Is installation complicated?
A: No. Most systems can be installed in a single visit by a licensed elevator technician. No controller access is required — just button signal wiring and access to the hall station or car top.
Safety & Compliance
Q: Is it elevator code compliant?
A: Yes. MAVREC is certified to CSA B44.1 / ASME A17.5 and uses only UL/CSA recognized components. Our systems are compliant for use across North America.
Q: Is MAVREC safe to use during emergencies?
A: Yes. MAVREC’s in-car VOYCE station includes automatic disablement during Firefighter Emergency Operation (FEO) to meet code requirements.
Q: Is it secure and private?
A: Absolutely. MAVREC systems operate 100% offline. No data is recorded or transmitted, making it ideal for high-security environments like hospitals, government, and residential towers.
Models & Features
Q: What’s the difference between WAYVE and VOYCE?
A:
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WAYVE is the gesture-based hall station, used to call the elevator up or down.
-
VOYCE is the voice-controlled in-car station, used to select your destination floor.
Q: Can I customize how it looks?
A: Yes. We offer stainless steel faceplates, custom signage, and integration options to match your building’s aesthetic.
Q: Does MAVREC require internet or Wi-Fi?
A: No — all functionality is fully local. You don’t need any network connection or user setup.
Support & Warranty
Q: What kind of warranty is included?
A: All MAVREC systems come with a 1-year warranty, with optional free 2nd-year promotional coverage for qualifying projects.
Q: What if we need help during or after installation?
A: We offer full technical support to elevator contractors, building managers, and installers. We can also assist with signage, training, and compliance documentation.
Q: How do I request a quote?
A: Use our Contact Page or email us at info@mavrec.ca. You can also request a free consultation for your building.
Still have questions? Contact us at:
📧 info@mavrec.ca 📞 1-866-744-1468